Contact member care
Email hello@longevity-series.com. We aim to reply within two business days.
For the fastest answer, include the email address connected to your account, the course and lesson number, the device and browser you use, and a short description of what happened.
Account and course access
- Use Member login with the same email address used at checkout.
- Reset a forgotten password through the secure reset page.
- View unlocked programs, purchases and account status in My account.
- If a course remains locked after purchase, confirm that the account email matches the checkout email and contact support with the invoice number if the problem continues.
Audio and mobile playback
Course audio requires a direct tap on the play control. Mobile browsers can block playback that starts automatically. Refresh the page, check media volume and silent mode, and try another connection or browser before reporting a fault.
Billing, invoices and cancellations
Receipts, invoices and subscription controls are available in Billing & invoices. Payments are processed securely by Stripe.
Cancelling stops the next renewal and normally leaves access active through the paid term. See the Refund Policy for digital-access purchases, billing corrections and mandatory consumer rights.
Frequently asked questions
Open a question below for the short answer. The linked policies provide the complete terms.
01How do I sign in or reset my password?+
Use Member login with the email address connected to your purchase. Select ‘Forgot password’ if needed. If the reset email does not arrive, check spam and promotions before contacting member care.
02Why can’t I open a course or lesson?+
Only courses included in your active plan or purchase are unlocked. Sign in with the same email address used at checkout. A Course Pass unlocks the selected course for 12 months; Series Membership unlocks all fourteen programs while active.
03What should I do if audio does not play?+
First refresh the lesson, turn off silent mode, check the media volume and try Wi-Fi as well as mobile data. On iPhone or iPad, press play directly in the lesson; browsers may block audio that was not started by a tap. Send us the course and lesson number if the problem continues.
04Where can I find invoices and manage my plan?+
Open My account and go to Billing & invoices. Stripe provides receipts and the secure billing portal. The email address in your account must match the email used for payment.
05Can I cancel a subscription?+
Yes. You can stop the next renewal from the billing portal in your account. Access normally continues until the end of the period already paid for. Cancellation does not automatically create a refund for that paid period.
06Do you offer refunds?+
Digital access starts immediately after purchase. We do not offer discretionary refunds after access has begun. Billing errors, duplicate charges, non-delivery and rights that cannot legally be excluded are handled separately under the Refund Policy.
07Is the Longevity Check a medical assessment?+
No. It is an educational self-reflection tool, not a diagnosis, screening test or substitute for a clinician. Contact your own doctor for symptoms, medication, treatment or personal medical decisions.
08How is my information used?+
Account, payment and course-access information is used to deliver the service. Check answers and progress can also be stored locally in your browser. Our Privacy Policy explains purposes, providers, retention and your data rights.
09How quickly does member care respond?+
We aim to respond within two business days. Include your account email, the relevant course and lesson number, and a screenshot where useful. Never email passwords, full payment-card details or detailed medical records.
Policies & member care